Own A Clinic? Two Reasons Why You Should Implement A Quality Feedback Program

Health & Medical Blog

If you own a clinic, you understand the importance of the opinions that your patients have about your services.  Without new and repeat patients, it may become more and more difficult for you to sustain the clinic because you're not bringing in enough revenue to pay for salaries and overhead expenses.  That's why it's so vital for you to implement a quality feedback program.  A quality feedback program lets the patient be heard, which can be quite advantageous.  Learning more about the benefits of a quality feedback program can help you see why you should start one right away.

Quality Feedback Programs Help You Make Positive Changes

One of the main reasons why a quality feedback program is so valuable is because it gives you the information you need to make positive changes.  There's always room for growth, but you may be too close to the clinic to see what should be changed.  Your patients can provide you with the objective feedback that you need.

For example, some of your patients may not be pleased with the current scheduling system.  They may find themselves on hold for minutes on end while they wait for the office scheduler to take their call.  Because you likely don't schedule appointments, you may not be aware that this is taking place.  Your patients could be feeling disgruntled and may be tempted to have their medical needs taken care of at another facility.

That's why a feedback system can be so powerful.  You can use an automated phone survey, or have a staff member send out an email to patients immediately following their visit to gain their opinion so that necessary changes can be made.

Quality Feedback Programs Let Patients Air Out Grievances 

Believe it or not, a significant number of people base their decision on whether or not to visit or patronize an establishment on virtual reviews.  Because of this, it's vital that you give patients a platform to air their grievances.  This could discourage unhappy patients from writing their opinions on a review website.

The last thing you want is a number of negative online reviews.  It can be highly detrimental to your clinic.  Let the patient leave their feedback with your quality program so they can experience the relief of being heard in a private format.

Starting a quality feedback program could prove to be a very wise decision.  Implement a quality reporting system at your business today, so you can enjoy these great benefits.


12 October 2016

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